Dear Sir,
My Dish TV service is not working (Not receiving any signal), since 3rd June'11 after the windy, rains lashed in Mumbai city. I waited for 2 days thinking the service will resume on its own however it was still not working. I contacted the Dish TV service center, the call center agent informed that they will have to send an executive to fix the issue however I will have to pay a service of approx 150 Rs (I don't remember the exact amount).
I asked him why should I pay the charges isn''t it the companies duty to provide basic service. The agent gave me another option he said if you log a complain right now and still if the service is not resumed in one month then the company will no charge me any fees, which didnot make sense to me
I then requested to speak to the supervisor, however the agent informed me he would have to schedule a callback. When the supervisor contacted me the line got disconnected. Till date I haven't received a call and the signal is still not working.
The company is robbing innocent consumers by not providing the basic service and charging us such high fees.
For instance If the telephone line service gets affected due to heavy rains the company fixes the problem without charging the consumer. In my case every time there will be windy rains and the signal is not received is misplaced I will be forced to pay service charges, which is not due to me error.
Kindly assist as I choose not to succumb to such exorbitant charges which the company wants to charge for providing basic service
My phone number is registered with the company
Thanks & Regards,
Paulina Dias
9833972997
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