I boked new dish tv connection online on 11th nov 10. It is a prepaid connection & I have paid Rs. 690/- for the same. My booking reference no. is HO-11/11/10CRL-25224. I have given prefered installation date 21/11/10. There std days required for connection is 3 to 5 working days. Till date I have not got my new connection. I checked with customer care on 21, 22nd Nov 10. They promissed me to connect it within 24 hours. I have communicated the same problem through mail to customer care, the same is pasted below.
I requested them to refund my payment so I can opt another option, but there is no any reply from them. They are sending the same auto generated reply. Pl. help me to get my money back at the earliest.
Dear Sir/Ma’am,
Thank you for writing to dishtv.
Your request/concern is under process.
Kindly allow us to get back with a resolution, between 48-72 hours of receiving your mail.
Apologies for inconvenience caused, if any.
We value your association and assure you of our commitment to serve you with a smile.
Regards,
DISHTV Customer Care
Dear Sir/Ma'am,
From:
"customercare" | Add to Address book |This is spam
To:
Subject: Re: Delay in New connection
Date: Mon, 22 Nov 15:59:21 IST
Dear Sir/Ma'am,
Thank you for writing to dishtv.
We sincerely apologize for the inconvenience caused to you.
We have forwarded your request to the concerned department and assure you of a prompt response and this will be resolved within next 24 hrs.
We value your association and assure you of our commitment to serve you with a smile.
Regards,
Raghavendra Singh
Customer service
DISHTV
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Dear Sir,
I booked new dish tv connection on 11th Nov 10. My token no. is HO-11/11/10CRL - 25224. It is a prepaid connection. Prefered installation date was given 21/11/10. Till date there is no any communication regarding the installation. I talked to customer care on 21 & 22nd, on both days they have taken request & promissed that it will be connected within 24 hours & you will get a phone call from respective department. Till I have not received any phone call.
FURTHER I WOULD LIKE TO REQUEST YOU TO PL. REVERSE MY AMOUNT RS. 690/- I WILL OPT FOR ANY OTHER CONNECTION. PL. TELL THE PROCEDURE TO REVERSE THE AMOUNT.
I WILL APPRICIATE THE QUICK RESPONCE IN THE REVERSAL OF PAYMENT.
ATUL
8096079594
TODAY ALSO I TALKED TO CUSTOMER CARE, THE SAME STORY. pL. HELP ME TO GET MY PAYMENT BACK AT THE EARLIEST.
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