Dear Sir/Mam,
Regreat to inform you that after several reminders still the same problem of my Hyundai LCD is persisting. As per the commitment of your side the Customer care Service man came to me to check the details & finally informed that the panel is not working & need to be replaced. Regarding this mater I had booked the Complaint for the first time by 2nd Sep 2009 & on 4th Sep your Service man came to me & gave the details as I had already stated earlier. Since that time I am simply giving the reminders, but all are in vain.
i am also attaching the mail which I had given to you regarding my problem for yur kind reference.
Trust you that this time everything will be on right path as per my Expectation.
BCC-
Dear Bhawna,
Please have a look into this Following Matter and kindlyget the needful done as soon as possible.
Revert with Status.
Thanks & Regards,
Maninder Singh
Customer Service Dept.
Videocon Industries Ltd
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From: Sanjay Bhatt[mailto: [email protected]]
Sent: Friday, September 183:56 PM
To: [email protected]
Cc: [email protected]
Subject: Re: RE: COMPLAINTS FORHYUNDAI LCD
Dear Sir,
Again this time i have got the same response from your side. Today morining icalled to your customer care and they have replied that they have send OKreport again without any solving my problem. They have issue me complaint no.third time. This complaint no. is DEL1809090638.
Could you please tell is this going to repair or not.
Are you able to solve my problem or not.
This is really a very very bad service/feedback/solution you are providing toyour customer which is really shamefull.
I dont want any reply of this mail, i just want to know how much you will taketo resolve my problem as this is going to one month.
Regards,
Sanjay Bhatt
On Tue, 15 Sep 2009 18:48:23 0530 wrote
>Dear Customer, We acknowledge your mail and really appreciate your effortforsharing your concerns with us through our web services. We Deeply Regret theinconvenience Rendered By our Services. Further to Your Concern we haveforwarded the Issue to theConcerned Branch. And Assure You That an immediateStep would be taken inthis Regard, Our Branch Service Manager Would Definitelyget back toyou At the earliest. Thanks & Regards, Nitin KohliCustomerServiceDept. Please SMS SVC to 53030 and our customer care excutive will getback to you within 2 working hours. From: SanjayBhatt[mailto: [email protected]] Sent: Monday, September 145:32PMTo: [email protected]: COMPLAINTS FOR HYUNDAILCDThis is to informyou that i have purchsed a hyndai LCD from NextRetail Shop, DB Gupta Road, KarolBagh, New Delhi. Bill No. Is 0303825 Dated: 06.07.2009.I have lodged a complaint (Complaint No. DEL209090011) on 02.09.2009 forDisplay Problem. Anengineer (Bharat, Mob: 09871176286) came on 04.09.2009 anddiagnose the systemand suggested me that there is some panle which has to bereplace or change. ButThis sunday (13.09.2009) when i checked with the dealer, they say that we havesend OK report. I just want to ask how can they send OK report without solvingthe problem.again i lodged complaint (Complaint No. DEL1309090509) on sunday. Please look into this matter... Thanks&Regards. Sanjay Bhatt
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