Dear BIG TV
Hi this is Nitin Saluja i have 2 connections A/C. No. 200528845264 and 2nd is 200528845163 such a pathetic service never expected. a complaint reference I.D. 1446854728 and following the customer care from last 5-6 days but not getting any proper solution every person say different need a solution to activate my connection.
So writing you in detail once again these connections was taken last year at same time, same add., and on same name. so having a thought of dual connection of same service provider to have a benefits accordingly but instead following your customer care to recharge my account and that time got to know the benefit of having dual connection i.e. (MULTI CONNECTION) is not updated in your records and even I was also not aware of it got to know at the time wanted to recharge it as I recharge it for whole year to get discounts but I don’t think reliance BIGTV wanted to give services to their customers. The 1st day when I called I had talk with one of your senior customer care executive Name told Mr. Baljeet Singh after waiting for a log hold and aprox. 30min.s discussion told me within 24 hrs. it will be updated in our records that you will have Multi Connection and have the benefits for the same and apologize for the inconvenience caused. So i said Ok coz I was having 3-4 days left till my services was activated and he also told we will inform you or sms you with in 2 hrs for the same and thereafter not getting any response till next approx. 30-32 hrs. I myself call again in BIGTV customer care got to know and was shocked that complaint was not taken in your records and, So no action has been taken. Now what kind of commitment should I expect from Customer care then again I had a long discussion and registered a complaint at that time I got reference ID. (1446854728) and told to rectify it within 24hrs and my services will not be deactivated till that. but no action taken even that and result I got is deactivation of my services because I was waiting to take the benefit of multi connection but the services was terminated as the time is over for my services. Now again on 21st October had a discussion and this time your executive said that No. action will be taken until unless you will not recharge it. What the hell should I expect from a customer care of BIGTV name bigtv but services such a pathetic as I had taken a cable connection from a colony never expected.
So now writing all details, Kindly give the solution as services is also deactivated, Kindly activate it and update in your records for multi connection, So I could recharge it other wise I don’t have any other option to change my services to other service provider but not there where customer care give miss-commitment, no response to customer, bearing with disconnection of TV network even taking action before due date.
Kindly revert or call or activate my services and update your records as soon as possible...
Waiting for your action
Allready mailed to bigtv.co.in but no actin taken till date
Regards,
Nitin saluja
0 comments