Dear Editor,
On 30th Oct 09, my son paid Rs. 3, 900/- for recharging my Dish TV account VC# 01501349472. Since then I am getting an error message “Recharge your Dish TV account to avail services”.
The complain numbers are: 30346636, 30376097 and 30409493. Nothing has been done yet. On Sunday, after lots of cajoling, the technical support team called me up but did nothing and told me to keep the TV on for 2 hours which I did and nothing happened after that also.
I am a retired employee of CESC and my son (Supratim Bose) is working with a KPO in Kolkata and he has a shift from 11 in the morning and returns home at 2 in the morning which makes it difficult for him to stay at home and comply to whatever they are saying. However, on the very first day my son asked one of the helpdesk persons to send me a technician so that the problem can be identified and rectified. Nobody bothered to listen to him and today 3rd Nov 09 when my son called them after returning from office at 4 in the morning, a helpdesk person called Harish was very rude with him and said that I have to pay for the charges of the technician who is going to visit my place to rectify the error. When he told him that he was not going to pay for any charges, and told him that he has no other option than to move to consumer court, the helpdesk person said that we can do whatever we want to do but we have to pay.
Now this is what Dish TV Customer Service is all about and I am very frustrated with the service.
I would request you to publish this in your column and let the audience know my displeasure of being a customer of so called “Wish Karo Dish Karo” DTH Service.
I hope someone will please take it up forward and help me in this hour of need and crisis that I am facing.
Regards,
Sunil Kumar Bose
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