Please be advise to note that I have not been able to watch any of the channels since 15 August let alone been able to watch any sports channels. I first complained about it on 16 Aug and after a week or so some one came check the Satellite Disk and found that Setup box was faulty. He assured it would be replaced next day but nothing happened. Then he said setup box was out of stock so I will have to wait. Finally, I got the call on or about 2nd or 3rd that setup box has arrived, but I was in Delhi that time. I asked your service Rep to come on 5th Sept but no one came. I called on 6th Sept and time for 3pm was fixed by SMS but no one came. So I called at 4pm and I was told that he would come at 4pm again no one came so I called again than I was told that problems will be resolved within next 2 hours, but it was not. I called again and I was told that it would be resolved next day, i.e., on 7th Sept. Since morning I called ate least6 times but received no satisfactory answer let alone resolution my complaint. Now my account has been deactivated although a balance of Rs107 show on it.
In view of very poor quality of services and my inability to watch the TV I cannot continue to pay fro activation. Rather you should give me credit and compensation for the last 3 weeks as no services were provided and no new setup box was installed.. In fact, I am extremely disappointed by the poor quality of service and provide me a copy of your complaint procedure so that I could report to appropriate agency for necessary action and also expose to media..
I am looking forward to hearing from you ASAP.
Yours sincerely,
Suresh Deman, Ph. D.
43 Gopal Bari Society
Jagatpura 0 Mob 9983748677
Honorary Director & UNEP/UNCTAD Consultant
Centre for Economics & Finance &
PO Box 17517
London SE9 2ZP
Tel & Fax: 44 20 88594657
Mobile: 0044 7525857351
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