I stay in Nerul (E), Navi Mumbai. There is a "Planet M" shop/outlet near to my place. I always purchase CD/DVD's from this shop for more then a year and I am regular and good shopper over here.
In January month, I have purchased various CD's/DVD's worth more then Rs.1600/- from this shop and within 1-2 days I have returned 2 of the DVD's. They have accepted it as it was still packed but they gave me refund receipt of Rs.398/- for those 2 DVD's instead of refunding money. I was fine with it as every weekend I visit this shop and purchase latest released DVD's.
After few days when I visited shop again and purchase one of the newly released DVD and shown my refund receipt/voucher, they requested me to use this refund voucher in one go not in pieces. This was because new DVD that I was purchasing was just Rs.149/- or so. I said OK at that time and just thought of using it whenever I make purchase for 2-3 DVD's together.
Next week, when I visited them again and purchased 3 DVD's and shown them my refund voucher they came up with new rule for me that IT (VOUCHER/RECEIPT) NEEDS TO BE USED WITHIN A WEEK and it was more then 2 weeks now. This time I was actually annoyed as when I tried using it before they suggested me to use it whenever I make purchase of more DVD's. They even defended themselves by saying that we must have told you that it should be used within a week, which wasnt true at all.
Anyways, I still asked them if that is the rule your company (Planet M) has, then give me back my 2 DVD's which I have returned you and you issued me refund receipt/voucher for it. They have even denied for that.
I left the shop and told them that I am not going to visit your shop again as I have lost faith on you guys.
I am not worried about the money, its just Rs.398/- but I think that I have been fooled completely by them as I have lost 2 DVD's and even failed to encash refund receipt provided by them.
I request you to guide me what should I do over here? I am very much serious about it and want to take this ahead legally. Intention is just to teach them lesson so that they dont fool other customer in same way.
Please do feel free to call me on 9820010775 or email me at [email protected].
Thank you
Best Regards
Manav Sain
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