Airtel complaint number 6321619
Their call center is a tragedy - no agents to pick calls. Many calls get dropped.
On the rare occassion they answer it gets 15 to 25 minutes to hear - Thank you for waiting.
My call is unresolved for 36 hours despite promises to send engineer 30 hours back. And agian today 10 hours ago.
My advice stay away from AIRTEL if you are planning DTH.
Below is my post on their facebook page.
Well after 8 calls (of which only two got answered & rest got dropped), I am still waiting for an engineer.
Each call goes on endless hold with a sick music tone for 15 to 20 minutes. So till now I have spent 160 minutes of my weekend time on airtel call center.
They have no way of knowing if a call is closed!!! The gentleman at other end was asking me " Oh nobody contacted you? "
My weekend also just evaporated waiting for their engineer.
As a customer & a senior mahagement professional my final view is that Customer Service is not in Airtel DNA. In future I will avoid Airtel - probably even for my company requirement.
RIP Airtel digital service, call center.:-(
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