My customer ID: 3000038612.
Complaint No: 7045471 for STB problems &
Complaint No:6733229 for No Signal (error code B001)
I brought HD multi connection 4 months back n since last 2 months I am faceing probles regarding the
1) No signal as well as the
2) STB NOT RESPONDING TO REMOTE
Despite many requests and customer executives & Supervisors (Sachin Singh last talked to) false promises it got delayed a lot and we had to suffer lot of mental torture calling them several times as if we had no other work to do. No engineer has come till date to my place. I have registered for this at least 5-6 times. Every time I just receive a msg saying the service request no is &-.I dont get any engineer's number from customer care where i can call up and resolve my problem.
Everytime sms comes that reqquest is resolved... Who resolved it. Did they confirm from me? Then why is my complaint closed without resolving it.
Please specify if they dont want to solve it.
Even today when i called the customer care i requested that cant i talk to the senior most person at the call center they just put me on hold for nearly 25 mins... what the hell!!!
Dont we have other things to do...
If customer care Dept. has any shame please give me the details why this issue is still unsolved till date.
If the service agents cant work for free service for 1 year i am ready to pay you people Rs. 100 as donation.
Last two days back I got a no: of Mr. Rao 022 40213261 either its not working or it doesn't exists.
I am paying Rs 520 a month for ultra Pack & i am not able to see movie channels as well as some imp news channels.
Who is going to compensate on that. The Service Dept. owe me an explanation on that.
I have given several complains of this issue but it is not paid heed to, this is really annoying.
Mr Customer care executives just dont care about customers and give blank replies. A limit is crossed now.
I want the airtel head office number or any top bosses number to show them the reality in a city like pune where no airtel service engineer available in prime area like Kondhwa which can solve a small remote issue.
Shame on Airtel!!!
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Regards,
Kunal
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