I HAVE RECHARGED WORTH OF RS.200/- TOWARDS ADD HD CHANNELS ON 16.04.2011. I HAVE REQUESTED TO THE SAME ON 20.04.2011 BY MY REGD. PHONE NO.9000139251 AND I GOT COMPLAINT NO. IMMEDIATELY I HAVE RECEIVED A SMS STATING THAT WITH IN 72 HOURS A TECHNICIAN FROM THE COMPANY WILL COME AND ALIGN THE DISH FOR ADDING HD CHANNELS. I GOT DTH HD RECEIVER AND I AM WATCHING THE NATIONAL GEOGRAPHIC CHANNEL HD BEFORE I MADE REQUEST. I MADE SEVERAL CALLS TO THE TOLL FREE NO AND I MADE REQUEST TO ADD HD CHANNELS. BUT NO ACTION HAS BEEN TAKEN.
RECENTLY, ON MAY 10 I MADE COMPLAINT THROUGH THIS CONSUMER FORUM. AFTER, THAT I USED TO RECEIVE CALLS FROM THE HEAD QTRS OF THE COMPANY (DELHI) STATING THAT THEY ARE SENDING A TECHNICIAN TO SOLVE THE PROBLEM. BUT NO TECHNICIAN HAS NOT COME TILL NOW.
THE STAFF OF THE HEAD QTRS OF THE COMPANY IS TAKING MUCH CARE ABOUT PURSUING THE PROBLEM AT DELHI LEVEL. BUT, HERE THE LOCAL STAFF OF THE COMPANY I.E. AREA MANAGER AND OTHER STAFF WHO ARE WORKING IN VISAKHAPATNAM ARE USE LESS FELLOWS AND THEY ARE SIMPLY TAKING THE MONEY FROM THE COMPANY WITHOUT WORKING. I CAME TO KNOW THROUGH MY FRIENDS THE PROBLEM WILL BE SOLVED BY GIVING BRIBE TO THE TECHNICIANS.
NOW, I BELIEVE WITHOUT GIVING BRIBE AREA MANAGER & OTHER STAFF DO NOT WANT TO ATTEND THE PROBLEM.
HOWEVER, KINDLY ARRANGE TO ADD THE HD CHANNELS IMMEDIATELY, OTHERWISE BY RTI SUPPORT I WOULD LIKE TO TAKE THE INFORMATION FROM THE COMPANY THE TOTAL CALLS I MADE TO SORT OUT THE PROBLEM AND I RECEIVED THE CALLS FROM THE COMPANY BY SAYING USELESS ASSUANCE AND WASTING OF MY TIME. I HAVE LOST MORE THAN ONE MONTH TO VIEW THE HD CHANNELS AND I AM GETTING MENTAL SUFFER FOR THIS. I WANT TO KNOW THE CONCERNED STAFF WHO IS RESPONSIBLE TO SORT OUT THE PROBLEM AND YOU MAY BE INFORMED WHAT ACTION HAS TO BE TAKEN BY THEM.
NVSRG JAGANNADH
ADDRESS
DR. NO.MIG-1-101, SIMHAPURI HOUSING COLONY, RAMALAYAM DOWN,
NEAR VEPAGUNTA, VISAKHAPATNAM 530047.
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