Dear Sir,
We were using Airtel DTH service for last one year. Custome ID is 3005925423 registered to Mr. Neeraj Malik.
Last month its set top box was not working properly so that we call to customer care to register a complain as it is in warrenty period which will expire on dated 10-11.
Customer care executive tell us that some one Mr. Kaushik from our side call them to de-activate our ID. But we don't know who Mr. kaushik is? we ask them to provide contact no of Mr. Kaushik that he use to call customer care to de-activate our ID, but customer care executive unable to provide any data & tell they have not any record about de-activaton or Mr. Kaushik.
How can any service provider de-activate their services without proper verification, like Name, Address, PIN no, Registered mobile number, date of birth, mother's maiden name etc. Customer provide them all these personel details at the time of activation new ID.
After that we requested them to re-activate our blocked ID, they tell us we have to purchase a new ID as they can't re-activate a disconnect ID.
We have already contact our Nodal officer & customer care evey day but there is not any confirmation from their end. some tell us to purchase a new ID & some tell us to contact nearest Airtel DTH dealer. We contact our nearest dealer, Their name is Sai Communication & contact no is 91-8800559984 located in Greater Noida (UP), they reply that they can't do anything for us.
We are totally disappointed with Airel as I have spent a lot of time to contact them, result is Zero.
I don't know what have to do with Airtel and who is the responsible for all of that and who will bear all the expanses after the warrenty period expire.
With Regards,
Pawan Kumar
E-mail:- [email protected], [email protected]
Cell: 91-9910815848
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