Dear Sir,
I am Vinod Prajapati existing costumer of Airtel Digital TV my
costumer Id. Is 3001052553and my register mobile No. is 9768456573/
9920094543 I purchase your set top box on 03 JULY. I make my
house G 1so I re-installed my set pot box with your service engineer. But my
problem not resolved yet your service engineer told me your set top
box is not working and we have to repair it or troubleshoot it, and he
tell me we will come in half an hour but no one come yet it passes 15
days. And when I talk to your costumer care executive he give me a
complain no. 57573891, and one thing that your service engineer and
costumer care executive they are only giving the assurance to our
costumer not services they are not cooperative.
I am so tired to forward reminder to them and I thing I have to move over other services provider, I am forwarding daily one email to this
[email protected] and Nodal office but no one reply me.
So sir I request you, to please send the charges applicable for the
replacement / repair of our set top box because if the charges
affordable to me. So I purchase it from you other wise I didn't want
to purchase it and I am not a rich person to purchase new connection
in every sixth months. And not REPEAT AGAIN A BIG MISTAKE.
Please do needful action as well as Possible.
THIS IS REALLY FRUSTRATING AND EXTREMELY PAINFUL THAT SUCH PRESTIGIOUS BRAND IS SPOILING ITS OWN NAME. I DO NOT KNOW WHEN THEYARE GOING TO RESOLVE MY PROBLEM AND HOW MANY TIMES I NEED TO FOLLOW UP WITH THEM.
I HOPE THIS NIGHTMARE ENDS SOON AND I DO NOT HAVE TO
REPENT MORE. I WILL NOT SUGGEST ANY PEOPLE TO BUY THIS WORST DTHSERVICE.
PLEASE
SUGGEST A WAY TO HAVE THESE PEOPLE TAKE MY ISSUE SERIOUSLY.
Thankingyou.
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