Hi,
Re: RE: Airtel Digital TV - Pune - Set Top Box Not working - Cust ID 3001961481 - complain no 3119015
I have complained for my Set Top Box Not working since 21st June. The call centre guys simply keep the phone down. Delhi office promises to get it done same day. Nodal officers (a bunch of kids) at Mumbai call centre say it will be resolved within 5 PM... This has been continuing for last 12 days. ALL LIES...
Problem continues... I am sure the company is making a mullah by selling new connections in the name of World Cup at the cost of providing service to existing Service Providers like me.
Imagine having already paid the advance rentals this is the position. Seems like Airtel is continuing its customer cheating practices adopted during the cell phone era into DTH also.
Anyways I want the Set Top Box to be rectified / replaced immediately and I want my money which has been deducted on daily basis for last 13 days since the complaint was lodged back into my account immediately.
I also want the contact details of a Manager level reponsible person's contact details in this faceless organization.
TRAI must make it mandatory for all DTH service providers to put the ESCALATION hierarchy of these companies on their website.
Surely, with the customer ID given above, a responsible person in Airtel would be able to get the registered mobile no.s from the record.
Ajit Jha
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