Worst customer support and service. I have raised a service request with Airtel. To my surprise when I checked the service status after two days, the complaint was set to successfuly closed without even attending/fixing the issue.
After several calls with regarding the same issue, when we called for service center again, from the registered phone no, somebody is trying to speak in a language which we dont know (I think it is Bangla, Im not complaining about the language but I dont know that language) and asking me to speak in that language. We have registered for a support in English and then second option as Tamil. The support person didnt speak English, Tamil or even Hindi.
I called them again and after a waiting period of 20 mins, a executive picked up and registered a new complaint. When asked to transfer the call to his supervisor, again after a long waiting period of 25 mins, the manager picked up and asked me to do the same old fixing list of items like stop, start, switch on the stb etc. I was already sick about their initial level of support.
One more point.. my balance amount is getting reduced promptly on a day to day basis. I have raised my initial complaint before 10 days. and For all 10 days, my balance is gone already.
Then he promised for a prompt service the next day. But no one turned up. The worst ever service and I am sure they are purposefully teasing the customers.
After initial diagnosis on phone they are simply saying that my stb is not proper and I need to replace and they would charge for the stb for around Rs.2K/- why the hell should I go for 2K for replacing this connection with such a sick support. I can rather go for a new connection with much less initial cost.
My point to any &&&- Airtel pople is dont mess with public. You will go &-- up. This is applicable to Airtel head B.Mittal too. If people decides, large business houses can be toppled in just days..
Poor cornered Airtel customers, pls avoid this kind of blood sucking companies for any of your consumer needs in future. Let the money which we have spent already be a best lesson for us..
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