Hi,
My name is Suraj Singh Shahani & I have an Airtel Digital T.V. connection since Oct’09, & I have never faced any Problem the way I have received recently, since past 4 weeks half of my channels are not coming, when I call up the customer care & register a complain, however I got an answer saying these channels are not being provided by Airtel Digital T.V., my question is if was getting these channels from past more than an year, how come suddenly they disappeared, & now the Customer Care no. doesn't take your call forward than the IVR.
Secondly I told 1 person to activate 2 channels for me, 1. Zee Classic & 2. Movies Now (which I am eagerly waiting for), he said he will activate it, & 2 Weeks down, still no channel, & suddenly all my channels disappeared, it is not worth it spending so much amount & not getting any service, I always pay upfront I recharge for the whole year & I am very disappointed that even after taking the time out of the busy schedule & calling & getting nowhere.
Thirdly & the most awful experience of my life with Airtel Digital T.V. was when I was in the mood to watch movies, I called up not once, not twice, not thrice, but 4 times to order the movie, & guess what it never got activated, 2 times the customer care hung up the phone while I was on hold, trust me while writing this mail I could have been more ruthless, but maintain the dignity & respect for another individual who is just doing his job I am being very polite & not using foul language, even when I called the customer care I am sure you have my recording of my calls if you can trace even 1 foul language I used against your executive despite being super upset, I promise I will never call customer care again,
Just wanted to bring to your notice what happened with me, I did not expect this from them, there was a reason I chose them over Reliance, Dish TV, etc., cause it was the experience, but the experience I got was a very bad one,
I have waited too long for them to revert & your customer care no. doesn't work, I WANT TO CANCEL MY SUPSCRIPTION ASAP, i have paid full money in advance for year, please cut the formidable charges & please return back the rest of the money & please take back your Set top box & that sattelite dish,
You & your Service is Pathetic & i will never ever & i mean ever recommend anyone for an Airtel Digital T.V.,
This has been the worst experience of my life, My Cable guy doesn't give the clarity or sound that you give however the most important thing to me which he provides is service, which you guys i am sorry to say are very very very very very poor,
PLEASE CANCEL MY SUPSCRIPTION ASAP
I need a revert on this ASAP,
Regards,
Suraj Singh Shahani
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