I had taken airtel digital tv connection around 2.5 years back. I had subscribed 'Ultra package' for a year first and then again recharged Rs.4565/- in February for another year and with this airtel offered me free subscription for another 2 months. I Paid total of Rs. 4565/- in advance.
Now my complaint is this if i subscribed a package for a year and paid advance rent then every update/modification of package like addition of channels or services etc. must pass on to the customer. This is not happened in my case and i am unable to watch newly added channels for past few months. Even worse is that some of the channels was removed from my subscription e.g. 'Mahua TV' on channel no. 125 was removed from the digital tv ULTRA Pack. If they can't add channels then how can they remove them? If they want charges from additional channels they must pay back the amount of unsubscribed channels to me. This is disgusting that now if i want to see the newly added channels i have to cancel my previous subscription of ULTRA package which means i will loose all the benefits which were given by digital TV to me on paying them Rs.4565/- in
february and then again subscribe the 'same ULTRA package' again on higher cost. Can anybody justify this?
Why AIRTEL DIGITAL TV came up with the scheme like this?
If i am an early bird (advance subscriber of ULTRA package for year) then they must pass all the updates of ULTRA package to me for that period.
Note: ULTRA package remains the same for past 2.5 years only their charges gone up and some channels added to the package.
If they had discontinued the ULTRA package and new packages added in place of ULTRA then their explanation seems to be right but not in this case where only ULTRA package is being updated now and then.
Every time when i talked to customer care regarding my complaints they used to pass calls to their seniors as they have no explanation of my query.
This itself shows that my concern is genuine and need to be addressed by AIRTEL. Now i want to explain the sincerity of senior customer care executives with whom i had conversations, all of them told me that they need to discuss the issue with their respective departments and they will call me back within 2-3 hours. No calls were made by airtel to me over my concerns. Finally i decided to call to nodal officer of UP as my city ghaziabad is situated in UP. I made a call to Mr. Pawan Garg on 0522-4414761 and some Mr. Salahuddin picked the phone.
During conversation with him he offered me that they will upgrade my package (not actually the package as it same ULTRA, only new channels will be added) but 2 months free subscription will be removed. I wanted a written explanation/clarification from digital tv so he told me to write a mail to
'[email protected]. I wrote a mail to them and send reminders for last five days. They are not giving my clarification in writing, moreover they usually made calls to me and during our conversations i repeatedly keep telling them that i want explanation in mail only. Still no explanation from them. The mail from airtel stated
'We sincerely regret for the delay in responding to your mail and inconvenience caused to you.
We would like to inform you that as per our telephonic conversation with you on mobile number 91-9868340211 dated: 19/10, to know the details of various packages, cost, charges, channels and offers kindly visit our website at www.airtel.in/digitaltv or contact to our customer care at
12150/18001028080.'
Now please help me out from this situation.
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