Dear Sir/Madam
I am a subscriber of the Airtel Digital TV DTH service. My subscriber ID is 3007098396. I changed my base subscription plan to Ultra HD 6 months on 24 March. In the channel list for the same the official website mentions 'UTV STARS HD' whereas it is not available for viewing. Also I subscribed to a Topup named Zee HD sachet priced at Rs.0 from the website whereas I was charged Rs.7 tax per month for it. Only after complaining the company cancelled the subscription. Before I changed my plan the website mentioned the channel WB twice in English and WB topup each. Whether the company had been charging me for the same channel twice, I am unaware of. But such irresponsible and insincere attitude reveals the nature of the company. I believe my Right To Accurate Information about services I consume under the COPRA has been violated and the company should be penalised for it and my money should be reimbursed.
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