Dear Sir,
With reference to the above (my account no 3005232609 with Airtel), I wish to inform you that I had discontinued my digital TV connection as per my request made to airtel on 19/11. I was informed by thier customer care staff that my balance of Rs 1795.00 would be refunded to me after thier company officials take back the digital box from my home. The digital box was removed from my house after 5-6 days, however I am yet to receive my refund.
I made a complaint again on 28.12.11 (interaction ref no: 231224045) reminded thier people that I have still not received my refund. thier customer care told me that someone would call me within 24 hours and do the needful. It is highly depressing to say that no one has called from thier side. I have made several complaints over phone and sent several email thereafter, but always they only promise that some will call me and look into the matter.
I request you to please help me as the company is not acting and I have no options and do nott have the capability to take necessary alternate/legal action.
Best Regards
Pradip Saraogi
Vrindaban Park, Block A, Flat 7
Narangi Baug Road, Pune 411001
Cell: 9975080515
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