Deficiency of Service on the part of the service provider. Suspension of Telecast wef 02.05.10 and again 08.05.10. Recharge Rs. 400.00. on 02.05.10 at 20:30 Hrs. No service provided from 20:30Hrs on 02-05-10 to 21:00 Hrs on 06-05-10. Service restored after 21:00 Hrs on 06.05.10. and again service suspended from 14:30 Hrs. on 08.05.10. stating that a negative balance exist in some amount of paisa and not Rupees. Informed me to recharge Rs. 5.00. I asked customer care when some paisa is outstanding that would be complied with but made the authority to suspend the telecast when an amount of Rs. 400.00 recharge is already on record? Apart from this previous recharge was made on 09.03.10. for two months, but on 27.04.10. Airtel Digitial TV informed that account balance was thin and tending towards negative balance and that too prior to cessation of two months period. This is an outright & glaring example of duping customer and extorting money. My ID is 3001487916.
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