Since past one year I have been using airtel dish tv but it has been a painful experience. Every now wnd then the channels just vanish. The customer service tells that the issue will be resolved in 5 days as the TAT is five days but months and months pass by ans nobody ever visits... leave aside calling and asking. Yesterday when i logged the complaint I was told that tehnician will vist next day by three o clock but no sign of him... again i call and I am being told thart by evening the engineer will visit. Its eight and no sign of Engineer. Please guide what steps to take. Complaint no.11930029. Where other companies are following TAT of 24 hrs Airtel is so unprofessional that it takes five days or more and that too the dish tv is disconnected without any prior information, for satellite transfer work (as they say). The customer is treated like dirt and the company beleives that there is no prior info to be given... they are ruling like dictators and ill treating and bothering a lot.
0 comments