Dear Sir/Ma’am, I am using two Airtel Digital Tv connections currently and my customer id is 3006542955. I wanted to upgrade my existing connection to HD DVR. After sending numerous queries on Airtel website which never got any response I learnt the procedure from one Ms Suman who informed me that I have to deposit Rs 2600 then request for an upgrade. I did so and gave a call for registering for upgrade only to be informed that I had to deposit a sum of Rs 3390 and not Rs 2600. After having deposited additional Rs 1600 I registered my request and was given a Number 13125671 and when I requested for an installation on the same day I was informed that the installation will take place on 30 October at 1500 Hrs. I got a call from Mr Laxman at 1100 Hrs on 30 October when I was not at my home and he insisted that I come back at the earliest. I informed Mr Laxman that I shall not be able to return before 1300 Hours and he can plan on the time given earlier of 1500 hrs only. He asked me to come at the earliest as he was in the locality and said that he would not be in a position to come back as he had to go somewhere. When I left all the work and returned and gave him a call to install the HDDVR he said that he was busy and would be able to come only after 1700 hrs. I then contacted customer care to cancel the installation only to be told that now I cannot cancel the installation as it’s against company policy. When I asked for termination of the two connections so that I could use some other service provider like Tata Sky or Reliance I was informed by Mr Vivek that if I do so I stand to forfeit whatever balance I have in my account. He gave me the number of one Mr Pritam Negi whom he said would reconfirm whatever he had told me. I wish to seek a clarification on the same and in any case seeing the attitude exhibited by the customer care personnel of Airtel Dish TV and their service engineers I wish to terminate my connections with Airtel. I would solicit an early response regarding how to seek legal alternatives and inform all potential customers through all available public means regarding this draconian policy of Airtel company which enslaves its customers.
With Esteemed Regards,
Yours Sincerely,
Atul Pratap Singh
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