Customer no: 3005249361 : D J SOLANKI - DOMBIVALI - DIST THANNE (MUMBAI)
cc; to Times of India / hindustan Times / Mirror: customer grievances columns.
Airtel:
Your tall claims of having better service are all foul and useless.
1) I have lodgged complaint for 4 times every time giving the problem.
- Surprisingly airtel loggs complaint ans also closes complaint without attending.
2) My connection is not working properly (note properly) as sound / movie is breaking since 3/6.
Every time I am assured that this period (till the connection is made workable) will not be charged but I find daily debits from a/c.
3) I am given some complaint no. & phone no to contact your dealer but the deleaer never comes on phone :
either it is out of range or no reply.
4) I am also advised to go and request to the dealer who is 2o KM away from me however there is no system in air tel to solve problem of customer.
5) One day engineer comes says the dish needs to be re-directed due to setallite issues: but he can not help as that job is handled by some diff. dept.
6) Everytime I discuss with new person on help line _ assured that with in 24 hrs the problem will be resolved with is yet to come true after a gap of 9 days.
I am totally dis-satisfied customer and hence sending this mail to media coverage also.
The person on helpline do not want to understand the problems of customer and every time repeadely ask address, pin code, as they are not having the same despite calling from the registered mobile nos.
If some responsible person (other then helpless line people) is reading this mail then they should ocmeforward to solve the problem. IF CORRUPTION PREVAILS IN AIRTEL – I AM READY TO PAY MONEY TO SOLVE MY PROBLEM PL COMEFORWARD AND LET ME KNOW WHO ARE THE PEOPLE I NEED TO BRIBE TO SOLVE MY PROBLEM.
D J SOLANKI
9819724462
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