To give you a gist of the complaints-
I got my dish tv activated/recharged on 19th Mar after my Sons board exam. I had recharged for Rs 405 equivalent to 3 months subscription.
From May end onwards i was getting sms for recharging the account and i got suproised and called up Dishh TV and i was told that Chutti TV is a paid channel and activated as ala carte from 4th April without checking / consulting with me.
The copies of the trailin gmails below are self explanatory.
--Original Message&--
From: "IV unnikkrishnan "
Date: Sat, 11 Jun 12:19:12
To: customercare
Reply-To: [email protected]
Subject: Re: Mail tran. Id - 4991436
Hi,
Can I have the mail I'd of your senior most person responsible for customer relations.
I am not convinced with your same tape recorded reply.
If you have converted the Chutti TV as a paid channel are not you supposed to check with me.
How do a customer knows about the change of an existing channel to paid channel.
Is it not your duty to update the customer.
You cannot decide it on your own.
Customer should be given the option.
Any way forward me the mail Id of your senior most CR person.
Regards, Unni Sent on my BlackBerry® from Vodafone
&--Original Message&--
From: "customercare"
To:
Subject: Re: Mail tran. Id - 4991436
Dear Sir/Ma'am,
Thank you for writing to dishtv.
We would like to inform you that waiver can not given to you because Chutti TV was activated on your VC as a free a-la-carte and after that it was converted in Paid and as per company norms, customer has to give his request to deactivate his Free ala-carte to customer care otherwise free packs would be converted in Paid a-la-carte Packs.
Please feel free to write to us in case you need any further assistance.
We value your association and assure you of our commitment to serve you with a smile.
Regards,
Deepak Dimri
Customer service
DISHTV
Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx? [email protected]&Aid=deepak_d0309&Cid=5001876
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Dear Ms. Priya,
I don't really know what to say. Either you don't understand or act as if you have not understood.
On whose instruction Chutti TV has been converted to ala carte paid channel.
If you have done it on your own am I supposed to pay for this.
If it has been made a paid channel I as a customer should have been given the option of deciding whether to go for the paid channel or not.
Hope you understand this simple language and refund, else I will have to go for the other alternates.
Regards, Unni Sent on my BlackBerry® from Vodafone
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