Till now I use to appreciate Airtel's Promptness in the services.
But my opinion is changed due to the response I got for my last complaint (in fact multiple).
on 21-September I complained for "Error Code 2" I got a service request no 3973031. on 24th I got SMS saying that "your service request no 3973031 has been resolved ". But In reality no one visited my house. then on 24th itself I complained once again and this time I got a ref no 3962358. after making several calls and all the promises no one came till 26th. when I inquired the ref no 3973031 was reopened with msg "Wrong Resolution (Domino)" I have no idea what domino means. So as on 26th there were two requests open. on 27th I got 2 msg "your service request no 3973031 has been resolved" and "your service request no 3973031 has been resolved" one after other. And the problem is still not solved, and no one has visited my house. In all this process I have made several calls (at least 30 - 35, this number is not exaggerated) and I have got false promises all the time. Right now my service req no is 4002619 this was also promised to be solved 29th by 9pm on "high priority basis". But at 9pm I received a call from technician that he will visit before 9am today (30th), no surprise to me, no one has visited In the morning.
Technisian visited in the evening and he replaced the STB, and told me within half an an hour it will get activated. But AIRTEL ditched me again, it has not been activated yet (1st Oct).
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