I have been using a Airtel DTH HD connection since Nov'11. Recently I got another regular box for my second TV. My last recharge billing cycle was due on 10 March'12 and accordingly I recharged with a sufficient amount of 700 INR on that day itself. My monthly payout is 690 INR for both the boxes. However, suddenly on 11 March afternoon my primary HD connection got suspended mentioning Error 6- "negative balance" inspite of the fact that it was recharged on the due date. Since then I have been trying to reach customer care 12150 to restore my services. Today its been 4 days without any services to my HD box. My multiple attempts to reach customer care has resulted in nothing but to listen to the Airtel theme at all times. Infact, when I tried today, 14 March, I was not even able to connect thru and everytime I pressed the button to speak to a customer care representative, it diverted me to a auto response "pls sms or call at 54325" and soon after it got disconnected everytime. Meanwhile I even tried to reach the nearest Airtel outlet but to my dismay none of them were courteus enough to listen to my request and they denied to register any complaint as they did not have any escalation services for DTH services. In turn I was given to send a mail to [email protected], [email protected] & [email protected] to get a resolution. I havent yet got any response even after more than 24 hours. This has been a harrowing experience altogether from a comany of international repute. I seek an immediate action on this and would welcome any sort of help coming my way. Thanks, Novel Chakma, Mob- 9731808019
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