To whomsoever it may concern.
This is to bring to your notice that I recently availed the airtel dth service and have taken the ultra package for a year.
To be quite honest I am not happy with the kind of service I have received or the enthusiasm portrayed by your staff while selling the product.
I was conned by your sales rep Pritam Singh saying that for the offer I will be able to receive 4 HD channels that includes discovery, nat geo, espn and star sports and all future HD channels would be added at no extra cost.
Leave alone HD I haven’t even been able to receive the normal regional (Malayalam) channels which come in the package and had to call several times to finally get it configured. Moreover I had stressed on the point that I want a particular Christian channel called GOD TV which im now given to understand will not be available.
Your customer service staff are no less than a joke to me as they keep hanging up on calls while speaking and are unable to resolve the issue.
I have made a full payment of RS.5900 for the whole year and I don’t even get a single HD channel.
What seems to be the problem??? and will I ever get a resolution to this???
Please bear in mind that I just received my connection day before yesterday (30th June 10) to face such an ordeal and that too in such a short span of time clearly indicates the standard and level of service I will receive.
I have been using Airtel for my home landline, broadband, mobile etc and am quite a faithful customer of yours. But this episode has just proved to be a nightmare.
Sincerely hoping someone can provide a resolution to my concern or I will be left with no choice but to discontinue the service even before a week of usage.
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