My airtel cust id is 3000835473 from bangalore (pin:560037). I had booked for HD DVR upgrade from normal set-top box on MAY-6 (req no. 7684407). And it is very sad to say that still INSTALLATION NOT YET DONE (Today: JUN-6). I had transferred the amount Rs3990/- on their customer executive confirmation that box is available. Iam fed up writing to [email protected]; [email protected]; [email protected];. I have also lodged complain with their customer care (req no. 8679766 for Wrong Resolution). Where customer care assured for getting it fixed by saturday. On saturday i did get a call asking what is my problem, he said i will forward your request to concerned person and dropped the call. Still nothing has been done.
It is absolutely hell situation dealing with airtel digital TV, I have asked for money refund or immediate installation. no one is bother for either of them. Iam seriously thinking of filing a complaint against them, if this thing keeps on like this.
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