Ref-Customer ID-3001699161
I am pasting all the mails, i have sent to to airtel DTH and reply by airtel
Reminder-6 It was told yeasterday by airtel area manager that migration of dish is not possible due to local cable operator problem.however there is no such problem in my area.
Here I am requesting you to give me same reply in writing so that further action can be taken to resolve the problem.
Subsequent to reminder-5, a call from airtel DTH landline no 01145751300 on 20th feb was recieved today and Mr Sameer has assured me to resolve the problem at the earliest. Afterwards a call was recieved from mob no 9987746408 and after asking queries Mr Nitin said us that you are complaining again and again, he further said that neither your problem will be resolved nor any engineer visit to you.
It is really surprising that you are deputing a person to solve my problem who do not know even how to talk a customer. You are advised not to depute such a person to resolve my problem in future.
It is again requested to return my remaining annual subscription amount and disconnect the primary airtel DTH connection also.
Reminder-4
Ref-Customer ID-3001699161
Forwarding again, since you are not able to provide me service, please return my paid annual
subscription amount, so that alternative arrangment can be made.
Forwarding again my 10th feb mail, no action from your side.
My earlier repeated request, to change the orientation of dish to receive new satellite has not
been done so for neither any person has come for CPE recovery. I am very sure that after
completing my annual subscription, I will stop taking services from you. Please note that I am
in process to get this issue resolved through consumer forum also. Pasting my earlier
complaint below.
Ref-Customer ID-3001699161
1.On 6t September I have received SMS that your representative will come to realign the
Dish
but till date after so many reminder no body has come from your side. Due to above problem, i am
unable to receive some of channels and poor reception also.
2.On 6th December I have requested to disconnect my 2nd DTH connection with service request no
14269696 but no action has been taken for disconnection. Further you kept on deducting charges
for
2end connection till date. After complaining again I have received another service request
no14283114 for CPE recovery related happy code 979 but was futile.
Please note after so many reminder and repeated request, my problem is still unresolved. I have
never encountered such a poor service response from any service provider. Please do the need
full
to resolve the problem at the earliest failing which I have no option left but to seek the
help
of consumer forum. Please also note that I will not make any further communication in this
regard.
Regds
P N Pathak Mob 9702064875/9969227183
Reply by airtel
Dear Mr. P N Pathak,
Ref: Email dated 02/20, expressing concern on service issue of your airtel digital TV connection – Customer ID 3001699161.
Thank you for your email to airtel and the opportunity to assist you.
We understand that the delay in service issue must have caused you a lot of inconvenience.
As per our telephonic conversation with you on 91- 9969227183, we would like to inform you that due to local cable operator problem we are unable to resolve your service issue in the given time. We sincerely regret for the same and ensure you the resolution would be given shortly.
Your Nodal Reference No. is 250289832.
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