Behaviour towards customers > Of indifference
Commitment towards their own work > NIL
Empathy > Missing altogether
Getting money out of a prospective cusotmers pocket > Always Ready
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Suggestion - Go in for a service which has a local installation model which gives you the Dish and Set-top box and sends a person from the shop where you bought the stuff to install it also. And not a Hi-Fi Engineer for whom you have to book a SLOT and wait for His Highness to come at leasure.
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Incedent - I got the "Activation Kit" (which is just a piece of paper and a scratch card) from a local shop in GURGAON for Rs.1850/-, the shopkeeper said that the installation will happen by the evening, which I certainly did not believe and called the number (12150) according to the scratch card instruction to activate my account and select the package. This agent also mentioned that there was no "Slot" for the day and an earliest SLOT for the Engineer to visit was at 10:00AM the following day, to which I agreeded. Iclearly told the agent that the commitment needds to be kept since I had to out for lunch with my family (being a sunday). He confirmed and said that the enfineer will call at 9:30 AM and visit by 10:00AM, gave me a request number (29965494).
On the following day, when the His Highness - The Engineer did not arrive I called up 12150 to enquire, the agent this time around showed sheer indifference to the earlier request and said, "I have taken the complaint and your complaint no is 2153261, I can book another SLOT for you for 12:00PM. The engineer has missed his appointment and we cannot do anything about it but give you another SLOT. If you want then I can take a disconnection request."
I am not too sure who runs the company since the whole circus is being run at the mercy of His Highness - The Engineer! and considering the way the customer service works (who are more than willing to take down your disconnectionrequest on the first day) does suggest of worse to come.
Airtel DTH - I suggest you skip this option, better ones there in the market.
I continue to wait for His Highness to arrive...
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