Here is the mail i have put to the Airtel nodal office today...
Dear Mr. Rao
It is sad that I have had to write this but right now I am prepared to write to Mr. Sunil Mittal too...
Our woes started when we decided to buy an LCD and a DTH connection to watch the IPL matches. When we bought an LG LCD on April 11 from E-Zone Chembur, we were presented with an offer of a free Airtel DTH connection. As I am writing to you today, the connection has not been installed yet. Its been 15 days and we have missed 15 days of matches.
The situation is not only dissatisfying but has resulted in an irreparable damage. The situation has been brought about by the apathy of your personnel Ganesh (9224111786) and Balvinder (9867049898).
We have hence decided to forgo the free connection and the Rs 440 we paid to buy the activation coupon. As a customer and a shareholder in the company the transaction has left us dissatisfied and angry.
List of events:
LG LF 70 LCD bought from E-Zone Chembur
The offer voucher (free Airtel DTH) was not available with E-Zone till April 15. On April 15 we were asked to buy activation coupon worth Rs 440. The commitment given was that by April 17 the installation will be done.
On April 17 the E-Zone Manager was in discussion with Ganesh from Airtel DTH (his telephone number is 9224111786) for installation but Ganesh stopped receiving calls.
On sunday also Ganesh didnt take any call. On Monday I was able to speak to him and he told me that information passed to him was wrong hence the activation didn’t happen over the weekend and hence the installation can be done now i.e., April 19
I told him that we are a working couple and hence cannot get installation done on a weekday. I asked him for a solution like a late evening installation. Which he categorically refused.
It was decided that the installation will be done on Saturday April 24
The whole weak I kept calling him to confirm time but he kept telling me that he will call back and inform which he never did.
On April 21 I was to come back home early by 1630hrs and I called him if he could send engineers for installation but he again refused.
On Saturday April 24, Ganesh neither took any call nor replied to any SMS of mine. We then contacted Balvinder (telephone number 9867049898) who said that our installation has been delayed because billing through E-Zone is central and hence it takes many days for the local office (Mumbai) to receive the details. So the installation will be done by Monday April 26
I again told him that we are a working couple and cannot get the installation done on a weekday so requested him for an installation on April 24… He said that on April 24 it is not possible but he will make sure it happens by April 25 (Sunday)
On Sunday he also stopped taking calls and sent an SMS that the request has been forwarded to the relevant department.
Although I am writing this - I am sure there will be no reply from Airtel to this complaint…
Cheers!
Ajay Aurora
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