Hi,
I want to bring to your notice that we have been waiting for the last 2 weeks for someone to come and install the Airtel DTH at my place. I have been contacting the customer support group for the last 2 weeks and have received several complaint request numbers. I have spoke with at least 3 or 4 supervisors who have assured me that the Airtel engineer will definitely call you to install but no engineer has called in till date.
I was given the number (by the Airtel customer service dept) of someone called Gladwin who is supposedly the Area Manager for Thane region. I have never seen such an irresponsible manager in my entire career. His phone is always busy and he doesn’t even have the courtesy to return calls. I being a customer knowing the fact that there is a problem in the area that we stay was ready to go and pick up the engineer to avoid any ruckus. Gladwin appreciated this and assured me that since his local engineer visits Kharghar area only on Wednesday and Friday; he will definitely have it installed on Wednesday 2nd June. I was supposed to get a call from Gladwin by 6.30 to confirm whether his engineer would be coming that day or no. I waited till 7:00 for his call and then started trying to get in touch with him. It took me 20 minutes to get hold of him as he is a very BUSY AREA MANAGER who doesn’t care for his customers.
Simultaneously I called up the customer support number 020 40181400 and spoke with another supervisor who again assured me that the installation would be DEFINITELY done by Thursday 3rd June 7:30 pm. I waited patiently and decided not to call up the customer support number to see how responsible people at Airtel are but as expected no one called.
So now finally I have decided that it’s of no use hitting my head on the wall. I would request you to please have some RESPONSIBLE MANAGER call me back if they really care for their customers.
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