Airtel DTH
Disconnection of service

From,

Vani Premkumar,

cust.id: 3000177843-001

e-mail id: [email protected]

To,

Airtel digital TV

Sir,

Sub: Termination of my Airtel Digital TV services

First of all I would like to bring to your kind attention that I have tried to call your customer care no.1215023 but they disconnect the phone. There is no response from them. This shows how much you care for your customers.

Then coming to the subject, from 25th Dec'2008 I had got a free subscription for 6 months after purchasing a Samsung LCD T.V. Your personnel had come and installed the services for us. Later when I wanted to renew my subscription, I was informed that my voucher was not updated and I have to pay another 1750/-for the 6 months i had used Airtel T.V .Please confirm if I didn't have Voucher how I got 6 months free subscription. Inspite of repeated compliants nothing worked out and I dis-continued using Airtel T.V

Then Airtel wanted me renew my subscription for which I was reluctant. I asked your people to remove the Dish Antenna from my premises.

Then one Mr. Chandru from Global Solutions having office in J.P Nagar, bangalore called me and forced to take up subscription stating that If I pay 3500/-(Three thousand five hundred only) and subscribe for South Mega pack for one year, I will get one more year free subscription i.e 1year 1year free. So I paid rs.3500/- by cheque on the 28th of Jan'2010 vide bill.no. DTH 170

After that I have watched 3 Hindi movies with the balance I had. Also i have subscribed for ESPN sports channel for watching Foot ball World cup.

Taking above into consideration can you please explain to me why my connection has been cut from 26th of June'2010. Also after repeatedly calling Global solutions, they heve informed that Mr. chandru who collected the money from us has quit the job and I need to contact him. Is this the right way to solve the customers problem as I had given the cheque in the name of Global solutions and not Mr. chandru.

So i request you to give me a valid explanation why my Digital T.V services were terminated.

I request you to kindly look into the matter and ensure that my services are resumed at the earliest.

Also please note if no action is taken from your side I may be forced to take legal actions against you.

thanking You,

Yours Sincerely,

Vani premkumar.