Hi,
I recently booked a Airtel DTH connection.
Before taking this connection, I had spoken to the customer service to confirm if God TV is a part of Airtel’s package. The exec confirmed to me that it’s there.
Based on this confirmation, I booked a 12 month Mega package, with multiple connections.
To my shock and surprise, when the connection was activated on 5th Nov, God TV channel was not there. I immediately called the customer service and they said that Airtel does not offer God TV now. I was really disappointed and placed a request for disconnection with complete refund immediately, as I wanted God TV and took Airtel only because you provide this channel.
I was told that some one would call me regarding my complaint. I got a call today from Airtel telling me that God TV cannot be provided. Moreover, if I cancel the connection, I will not get any refund.
I am shocked at the way Airtel is behaving. This is straight forward case of cheating and fraud, where wrong information was given to sell a connection.
What is even more surprising is that they still provide GOD TV on Airtel IPTV, but not on DTH.
I need strict action to be taken against Airtel. They should either provide GOD TV or refund my money fully.
Regards,
Amit
Mobile: 9811072731
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