We took a DTH TV connection from Airtel DTH and the customer ID is 3004673672 in the name of Vivek Gautam / Charu Sharma. This connection stopped receiving signals nearly a week back. There is NO response from the customer care despite numerous phone calls and assurances, one stupid technician visited and started asking for torch, wire etc and then never returned. People over phone haviong been bluffing and as a result we are just waiting at home, wasting the weekend without TV, waiting for the repair team.
The worst part is that the customer care no 12150 does not have any way to get in touch with the officials and has no option for complaints and only speaks about account balance and additional top up charges for viewing cricket etc. This is ridiculous and needs to be taken up at the highest level as we have wasted our time effort emotions and money for such a useless service which needs to be deplored in the strongest words.
Please see if you can do something.
Regards,
Vivek Gautam / Charu Sharma
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