Dear all concerned,
A complaint was registered on 15-Feb-11 (complaint no. 5435093) regarding non-functionality of Airtel DTH. Upto now (20:00, 16-Feb-11), the same is not attended. Frequently the connection get disturbed, set top box malfunction frequently. On 15-Feb-11 while talking to Airtel customer care, I was advised to switch off the set top box & switch on again. I did so but set top box stopped working at all. Now since last one day, service is not working at all.
I was told by the CSR that I have to pay the engineer visit charges as well as cost of set top box (350/-). I am not able to understand, why I have to pay if the equipment provided by Airtel does not work properly.
I am facing problems since purchase of the system, few of them are listed below:-
1. Set top box hangs frequently, the box was replaced by Airtel few months back
2. Signal is disturbed/lost very often
3. Features as committed by Airtel at the time of purchase never worked. I have been told to wait but since last more that 2 years, the feature never worked
While talking to CSR or their local service providers (Mr. Kailash - 91 9910836554), I asked the mobile no. of responsible Airtel CS Manager but I was denied on account of company policy.
Under the circumstances, I feel cheated and would like to take up the matter in Consumer court if the satisfactory & immediate solution is not provided. This is the situation when I am previllage customer of Airtel using 2 Mobile connections, Landline as well as DTH. HORRIBLE!!! I MUST LOOK FOR OPTIONS!!!
I wish that above message is reached to Airtel Management and my grievances are addressed immediately.
Mit freundlichen Gruessen / Best regards
DP Singh
House no. 1076, Sector - 8, Faridabad - 121 006
Mobile 91 9871696877
Email [email protected]; [email protected]
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