Dear Sir,
I am a existing customer of Airtel DTH from August' 09 my customer id is 3001343405. From the last 1 month my DTH was occurring problem like there was signal problem in between the viewing but that was tolerable because it was happening ones for 5-6 seconds in 2-3 minutes. As the problem was continuously increasing i called the customer care, Service request reference no. is 5499024. Engineer from the airtel comes, examine the problem & said to change Set-top Box (STB). After a payment of 350/-(for STB replacement) 100/-(as visit charge) he replaced my new STB with a very old STB (on 19-02-11). Now there is new problem started, as video is not coming except 3-4 channels. i again called the customer care & registered a complain (Request no-5556018). This time engineer came (on 23-02-11) and after examine STB & Dish Antenna he assured that the problem will be resolved, but the problem is consistent. The engineer (Sumit) have visited 3rd time (24-02-11) BUT THE PROBLEM DIDN'T RESOLVE, i did complain for this matter 6-7 times, problem of the STB or Video (whatever) is consistant & even now i am not getting any response from the engineer.
Please provide the suitable solution for my problem and do the needful as soon as possible.
Regards
Ashish Sharma
9990585517
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