Dear Sir,
I owned a DTH connection of your esteemed company on dt. 16.02.2010. I got a customer ID 3007034657. On 2nd march evening I faced a technical problem stating no signal and I am unable to watch the T.V. programmes as well as Cricket World Cup matches which was the my main priority for getting DTH connection after discontinuing with my local cable operator who is serving me for last 3 years. On very next day I called on your DTH service center situated some where in Boring Road, Patna, Bihar. I did not get their name but called on 0612-3296877and 07488047900 and got assured that they will send a technician at my address. Whole day I wait for them but they did not come. Again I call back them they made an excuse that the technician has switched off his mobile and not responding. Then, I call Airtel Customer care 12150 and logged a complaint which reference no. is 5716031 for video problem and got assurance for proper treatment but sadly no one turnup again on 05.03.011 I called 12150 here once again I gone through all inquiries and again got next reference no. 5736254 for engineer related problem and got assurance that my complaint will be resolved on 07.03.11 by 10.30 a.m. but once again I face the same situation and no body came to me. In these days I got two astonished sms from DTH regarding they have resolved the problem while the truth is that no single person came to solve a single tinny problem of signal loss.
Sir, isnt sad, why someone tell another person to take a DTH connection for this type of poor and irritating service. this is the main problem that why people prefer local cable connection.
Sir, I know that my one connection or disconnection is looks like a single drop in ocean and will not effect the business of AIRTEL DTH or to MR. SUNIL BHARTI MITTAL but if habit continued ocean might become a barren land.
sadly thanking you,
Birendra Kumar
customer ID 3007034657
09934843978
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