This is to inform all that I had been facing problems of not receiving HD channels. Though I have paid for 2 HD STB’s, it is a pity that no HD transmissions are available to me.
I have lodged complaints with Airtel DTH customer service and theyalways change the status of Service Request No’s to "resolved" without solving the problems. Given below are the service request numbers and its status –
Request No Opened Resolved Status as per customer
6519225 1/4 9.54 a.m. 6/4 3:03 p.m. Not resolved
6686995 6/4 6:50 p.m. 10/4 10:36 p.m. Not resolved
6865593 12/4 8:28 a.m. - -
After the request number is registered sometimes one service engineer calls and tell us that he is going to visit the site but he never visits. Sometimes he visits without any equipments to do the work and promises to return to do the work and ever comes back.
Engineers who visited the site tell us that the dish has to be repositioned but they do not carry necessary equipments to do their work.
After few days of registering every complaint customer service executive calls and asks us if the problem is resolved. When we say it is not yet resolved he/she just close the service request and opens a new one. This way they show they have ‘done’ their work without doing it actually.
After getting fed up of the non co-operation from the local dealer, I finally contacted a executive from AIRTEL DTH office in Pune and asked him to look into the matter. He too promised me of immediate action. This too has not happened so far.
I have sent so many emails to their customer care that is just ignored by them.
If you are thinking of any sort of service from the DTH service provider please do not go for AIRTEL DTH.
They have outsourced all their work and you can not expect any service from them.
The only remedy that my advocate has suggested is to go to CONSUMER COURT and force AIRTEL for compensation.
0 comments