Hi,
I have a multi room connection with Airtel DTH.
This issue is related to my HD connection (3004783483 - 001). Whenever I tried to use HDMI, there was no audio after one week from installation (Sep 2010). I called so many times to Airtel Customer Care and No service engineer came to my home. Finally I settled with AV mode, though I paid so much of money to get HD setup box.
All of sudden, this setup box is not even booting up for the last ONE MONTH and I could not able to view any channels in any mode. Every day my account balance is reducing, though this setup box is not working.
This time also I have made at least 20 phone calls to Airtel Customer Care. Everytime, they would say that this problem would be addressed the next day. But I would receive a sms as "My issue has been resolved" at the end of next day without any appearance of Airtel Service Engineer.
I escalated this isssue to Airtel Customer Care Supervisors also. Everyone of them would listen the story of their bad service. But they would take no steps to rectify it.
As I satisfied with Airtel Mobile, I opted for Airtel DTH. But Airtel DTH is providing worst of worst service in this field.
As an end customer, I dont know, what to do next?
Regards,
Sukumar G
9840995343
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