Airtel DTH
Sevice for HD channels not provided

Hello

My name is Shamsuddin Hasnani and my Airtel customer ID is 3005759583 (Pune), i had requested for a HD channel package on 26 July I didnot get any response back for 3 days, So icalled up the customer Care, they first informed it will take 5 days, so i waited till 30 July, i got no response, I call 3 times the only anser I got that our systems ate getting updated so we can check your request, finally some agaent sent another request to get resolved the issue on 31 Jult before 12:00 noon, request number 10511591 . howevertill no there is no engineer who has come up, I tried calling the customer care, some customer Care agent Ronak who arrogant to the limit as if he didnot want to the call and was forced to do it, gave the same reply "our systems are updating " and when asked fora supervisor blank said "No" and on insisting cut the call, this happen again with me 2 twic i wasted nearly an hour (forget about the mobile calling charge i incrred i still didno get the service), finally I got the number 91561003513 whihc belonged to some airtel enigneer, he said he would be sending someone by 3:30 PM, I waited till 4:30 PM got no answer, so i called again, he gave me a number for anther engineer Nilesh 9156100518, who had no idea of my request, so i called the first number again, who then sent a requst to Nilesh at 5:30 PM, However Nilesh said he can only come after 8:30 PM if possible or tommorrow, thats all, I tried contact the airtel service center, they are least bothered about it and directly discconect my call wthout any resloution, s this the customer service Airtle provided once the get the monety from the customers. I think if you cannot handle something then why do ou even promsie of giving any such services. Your customer has been made to repaet only one line like a parrot "our system are updating ", your engineer don't want to work. Airtel is least bother about the DTH service, when a request a which is profitable for airtel, takes 5 days to work upon or rather ignored.

Seriously if i would have not paid a lumpsum yearly amount, I would have just thrown the DTH in the Trash bin.

Please either give a refund (including my mobile bills which incurred calling your futile customer Care and engineers) or the service,

Hope someone would respond to this

Shamsuddin

[email protected]

(9890621778)