Dear Sir,
Here are my list of problems. (Customer Id - 3003995948, Complaint Number - 12468967)
1) From last five months I was getting error message SM1 as frequently as every month. I used to call up customer care and they would fix it temporarily and promise me that an Engineer will visit and fix the problem permanently by aligning the dish to the new satellite. THE ENGINEER NEVER ARRIVED.
2) Yesterday suddenly I recieved an error message B001. I called customer care (after 15 calls managed to speak to an executive) and was told three time that after half an hour it will be resolved automatically. But after two hours and three attempts finally I was told that an engineer will visit and fix the problem
3) The Engineer is charing 100 rs for the visit. Why should the customer be charged. Is it a problem of damaged setup box, or dish etc? No its a problem that your setupbox and antenna is not recieving signals because of worng satellite alignment or whatever, why should we be charged, this not product warranty. As I am writing this its almost over two hours of the time the Engineer had promised to come to fix it
4) the customer care service is pathetic.
a) You have to dial atleast 5 to 7 times, if you are lucky to be able to speak to a customer care executive
b) The IVR system says press 1 to continue in English, but you are speak to an customer care executive, its pure Hindi and very very unprofessional. As if nobody has trained them etiqquetes of managing a custome
c) No knowledge at all. I asked the executive how do I termintae, if I want to goto another service provider. He said just dont recharge. I could not stop myself from laughing
Overall the service is very pathetic and the worst service. I dont think I will recommend Airtel DTH to anybody.
Regards,
Avishek
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