I tried contacting the nodal officer with my complaint by email as well as on the published phone number. But didn't get any favorable response. I am still awaiting completion of 14 Airtel days from 23rd September to get my refund. Here's my mail interaction.
Thanks,
Ankur Palkar
Dear Nodal officer,
After my last mail below, your representatives visited my residence, took the equipment and assured the refund will be made available within 7 days. Its 3 weeks since I received the assurance of refund.
Let me know if and when I will get my promised refund.
Yours sincerely,
Ankur Palkar
Mobile:9594028848 / 9881008848
From: "[email protected]"
To: @yahoo.com
Cc: [email protected]
Sent: Friday, 23 September 11:18 AM
Subject: Re: Re: Arbitrary discontinuation of service for CustomerId: 3001177275.
Dear Mr. Palkar,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding refund.
Please accept our apologies for the inconvenience faced by you.
We would like to inform you that we tried to contact you on 91-9860496384, but your number was not reachable. Also, we have forwarded your request regarding refund to our finance department. Your amount will be credited to you within 14 working days.
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Assuring you the best of our services.
Regards,
Nodal Officer
airtel digital TV
PS: Incase you require any further assistance, please:
- Email us at [email protected]
- Or call us at 18001028080 (toll free)/ 020- 40181400 (tolled)
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