My Customer ID is 3009522271.I've submitted my choices for a-la carte pack, online on Feb 4, and even after four days my pack has not been changed. I've submitted the channel selections multiple times but it doesn't work. The first two times i did, i got the confirmation email but my package didn't change. After that i have not even been getting the confirmation email, and if call customer care they just tell to submit the request again. And meanwhile i continue to get the pack that i do not want and it's costing me Rs 400.
Kindly resolve this problem at the earliest
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