Hi,
This is Venugopal, Cust ID:03009703560, Recharged for the account on Last Sunday (18-Mar) for one year subscription. After that the service is not getting resumed. I called to your Customer care.
They Raised a Ticked on (18-Mar) Ticket number:17114831 (Video Problem)- This was closed by your engineer by the resolution as "No issues from Customer End". But nobody come to my place or even contact me regarding this issue. But yourself closing the ticket without resolving the actual problem.
Again I spoke to Customer Care (on 19-Mar), and they told this info and again raised a new ticket number:17178882 for "Wrong Resolution" and ask the one day time.
but again there is no Response from your end after that.
Again I spoke to your customer care on (on 20th-Mar), Again I spoke to your customer care and there is no proper response, Executive tell one reason, after that I spoke to next level of point of contact. that person tell the different reason. Again I spoke to your Zonal officer. He told another reason and ask for a day and commit that he will fix this issue boy EOD (of 20-Mar). After that there is no response from him. Today again I spoke to your zonal officer, then again he ask one day time.
I don't know what your executives are doing. There is no progress towards to fix my problem. Every time the y have lot of reason to tell me. It make me lot of fustration.
Please tell me If you can't resolve this issues, than I will go for the necessary legal action. I don't want to wait anymore. If we did recharge for a day means you disconnect your service right, then why the hell you are taking this much time to resolve this issue? and who is responsible this week wastage of service. I need the money refund for these days.
Awaiting for your reply with solution (not reason) ASAP.
0 comments