I have paid around Rs.4780 for my HD connection upgrade as well as for annual subscription. Airtel is poor in responding to this complaints for a long time.
On 13th March. I called the customer care service provider to ask for converting my SD DTH to HD DTH. After two or three days, I got a call from the customer care
inquiring about whether the HD is installed or not. Even on all the day I was so patience and I request me to provide the service. [ Request No - 16981159]
I did the same on 17th March. [ Request No - 17077212]
On 22nd March, I was supposed to react so horribly. [ Request No - 17216554]
I called the customer care and asked what they can do for me.
First Mr. Anbarasab picked the call and he said, wait on the line Sir I will check the details. I was waiting for him to respond after 11 minutes he cut down the call.
Next I tried to call the customer care, Mr. Kumar picked up the call and responded to me. I requested him to connect with the manager, he put my call on hold for around 14 minutes. At last he told, they will call me after 1 hour. This entire team is managed by Ms. Lalitha.
This is not fair, as a customer I pay money why should I wait for your service for around 1 week. Even when I applied for HD intially they came and installed SD connection. Since I don't know about DTH I thought it is HD. Why are you all fooling us? If you are not responding to my email and if you are not able to clarify my doubts soon you will face a legal notice from my side.
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