This mail is in utter frustration after following up with your AirtelDTH customer care for last 14 days. I have upgraded my connection from SD to HD Recorder and even after multiple follow-up to get the new STB installed. Since then it's almost 15 days nothing is done.
1. I called up customer care. They said that they have logged complaint. No action after that
2. I called customer care again, they said complaint is being forwarded. Where I do not know. No action again
3. After that called up customer care several time and the response has always been that some one will contact within 30 minutes but no has ever contacted.
4. Sometimes have to have to hold calls to extreme of 40 minutes after that call gets disconnected.
5. Sometimes I get answers that they cannot transfer calls to seniors (other times they are forwarded)
6. Even seniors do not care to take up the responsibility of attending the customer.
a. I have paid the money through Credit Card through AVR System on 20th June.
b. After following up since 23rd June, on 25th June after 6:30 pm. I was told my transition has failed.
d. After getting details from Bank it was none that it has failed as Airtel might have not acknowledged back.
e. Again have done transaction on same day that is on 25th June. And personally did verified it.
f. Got call form service team on 25th June, saying that my installation will be done on or before 27th June before 12 pm (after that no one responded on every call they say they are sorry)
This is harming the reputation of company like Airtel as I know how important it is to make reputation of an company.
I think Rs 4990.00 has gone complete waste. In case you are listening to this post, I would expect some action.
AirtelDTH Customer ID (3001880900)
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