I had an IPTV connection in gurgaon, recently I shifted to Indirapuram Ghaziabad. For that I had to transfer my IPTV connection from gurgaon to Ghaziabad. I called airtel customer care on 20th september that I want to shift it from gurgaon to ghaziabad as I am moving there on 1st october. He said leave you phone number with us, person from airtel will call on 1st oct and get the details and documents to shift the connection. It will take 5-7 days. I was relieved and shifted to indirapuram on 1st october.
I did not receive any call and again chased them on 3rd oct. They dont have any helpline number updated on their website under 'IPTV' section. But ultimately I was able to get one number, I called them and they gave me the number of Nitin Krishnan of ghaziabad region and asked me to call there. I could not connect to his number as it was always busy. Then after more struggle I got another number of gurgaon to call upon 4444198, executive said I should lodge a complaint and make the pending payment. I immediately made the pending payment and she gave me the request number which is 5082944. She said I will get a call with in 24-48 hours and will be done in 5-7 days. She got the new address from me.
Today I again called and gave the request number, but cust care exec told me that I will have to wait for 1 month to get it done!!! I then called another person and asked him to give me a new connection, he said I will again have to pay 1750 rs (setup box, wifi) to get a new connection. When I asked the logic behind this as I already have setup box and Wifi with me, he said there is no logic, I will have to pay this in order to get a new connection else I should wait for 1 month. This is pathetic, company like airtel is looting people of their hard earned money and are monopolizing the market.
I request you to please look in to the matter and help me getting it done asap. Thanks!
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