Sir/Madam,
I wish to inform you that I have newly purchased "Bajaj Discover DTS-Si 100" on cash payment at Rolta Bajaj showroom at Phool Bagan, Beliaghata, Kolkata-700 010.
The details of my vehicle is as follws:
Model: Bajaj Discover DTS-Si 100
Engine No. JBU BSM 44560
Chasis No. MD2D SPA ZZSPM 93930
Vehicle No. WB-07D 3102
Owner's Name: B.Ganesh
Address: No.26/D, Radha Madhab Dutta Garden Lane, Beliaghata-PO, Kolkata-700 010.
Mobile: 91-98317-53041
On the day of purchase, they did not inform anything about the vehicle, its maintenance, or etc., and also told to visit the Service centre for any details.
As I was within the period of 30-45 days from the day of purchase and travelled 361 kms, I visited Rolta Baja Service station at Beliaghata (Near Ragini Cinema), Kolkata-700 010 to avail the first service for my bike.
At the Service centre, they asked to tell problems that I faced while riding the bike.
I told all my problems:
1. Engine oil leak at the engine and silencer rod.
2. Problem in shifting First gear, every time we need to press the gear two to three times, then only bike is ready to move.
3. While riding the bike even between 40-45 kms speed, there is unnecessary soud comes from both front side and back.
4. Vehicle's pick-up/pulling power is very less.
5. Chain become so loose, that it also makes sound.
6. Very poor mileage.
7. Front wheel air pressure is maintaining, always lowers below normal recommended pressure.
Then, I asked whether all the 27 points menioned overleaf of the service sheet will be perfomed for the vehicle? They told that the complaints you have told will be checked and overall tighting the engine etc, will be done.
I asked whether engine, gear box, carburetor, etc will be cleaned properly?
They told that nothing will be done unless any complaint is filed or reported in advance. As such the bike is new, nothing is required except change of engine oil.
And, the worst thing is the mechanics are dishonest and they are not completely pouring the engine oil, but retaining 30-40% of oil in the can itself and they are not giving back the can, eventhough we are paying Rs.199/- for Servo 4T Mobile engine oil.
Most important thing, the water wash was not done properly. So, I asked them to do it again. They are telling me that you should along with the water service boy and tell him where to wash properly. My question is instead of telling the wash boy to clean the bike, it will be better to wash by myself. What is your opinion?
I know the Rolta Baja service station is reimbursing a bulk amount for these free services provided by the Bajaj company, but not performing well even for atleast 20% and so.
I am a native of Chennai and my father has Bajaj 4T champion since 1997. As he was completely satisfied with the peformance of the bike and service provider. So, I also felt good to bye a Bajaj bike.
At the service centre, they are not propely answering any queries. They purposefully makes us to wait for nothing and delaying.
I am from a respectful family, and working in a Central Govt. organization, and always talk politely and gently with everyone.
But, at the service centre, they treat the local guys who spoke unparlimentary words and provides their bikes preference, but even not showing interest to inspect and attending our bike. They purposefully harass us unnessarily. What is the necesscity to get such an ill treatment from irrespective persons like them?
But after having experienced the worst kind of service after sales, I am fedup with keeping Bajaj bike, so I wish to look for an alternative, if I get moderate amount fo my bike, I will surely change my vehicle for Hereo Honda.
In the Bajaj website itself I tried to submit my complaint, but the server was not responding, and that's why I am sending email.
I am writing this mail in order to improve the service and maintin the Company's name and reputation. Please do the needful.
Thanking you,
With regards,
B.Ganesh
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B.Ganesh
Scientist-“B” [Research Officer]
Division of VirologyNational Institute of Cholera & Enteric Diseases (NICED)
Indian Council of Medical Research (ICMR)
P-33: C.I.T. Road, Scheme XM,
Beliaghata, Kolkata 700 010, India
PBOX: 91-33-2370 5533/4478
Phone (Direct-line): 91-33-2363 3852
FAX: 91-33-2370 5066
Mobile : 91-98317 53041
Email: [email protected] / [email protected]
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