I had to board my flight at 15:25 on 13 June, 10 from Delhi to Hyderabad. After reaching airport at 1300hrs with my parents I went to the waiting room. I asked the person sitting at the customer service desk if the flight is on time and I was told that my flight has been delayed and is at 17:30 now. I asked him, why didn't they inform beforehand if such thing is going to happen. But anyways we waited there till 1600hrs and when I went for check in, the lady told me that my flight has already gone. I was trying to tell them that all the displays in the waiting room as well as the main airport display is showing the flight time as 17:30. They didnot agree and told me to take refund which I refused to take. Then they said thy'll arrange for some connecting flight via mumbai. I ahd to agree as I didn't have any other choice. The senior person present on the spot spoke very rudely with my father too. After fighting for about 45 minutes, they told me that my flight in which I actually had to go didnot take off and is still in Delhi airport due to some technical fault. Though they gave me the same flight in which I'd to travel, but their behaviour is really not acceptable. Also, when I boarded the flight the captain announced that flight had been delayed due to bad weather condition and he didnot say anything about any technical fault because there wasn't any technical fault. I agree, Indigo is way better than others.
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