Dear Sir/ Madam,
This is to bring to your notice the hapless situation I’m facing with other members in my family due to the sudden disappearance of Isomil & a soy-based formula—that I’ve been feeding to my two year old son, who suffers from severe lactose intolerance.
I called up the customer care helpline number several times as mentioned in the product and was only given to understand that the product will remain unavailable for an indefinite period without citing an exact reason.
I also tried feeding other soy-based formulas but my son has been unable to tolerate the same. I consulted our pediatrician who said that there are children for whom it is difficult to switch over to any other substitute as they are unable to tolerate the intake.
I’m writing to you to look into the matter over the sudden unavailability of Isomil. You will agree with me that an efficacious milk substitute is a must for growing children, particularly in this age group.
Hope you will take up the matter at the earliest. I’m also left wondering how the manufacturer could suddenly withdraw the product after so many children, as my son, is used to it for such a long time.
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